Shipping Policy

Shipping Policy

 

At Legacy Links Hair, we take pride in preparing and shipping your order with care.

Order Processing

    •    Please allow 1–3 business days for order processing before shipment.

    •    Orders are processed Monday through Friday, excluding holidays.

Domestic Shipping

    •    Standard Shipping: 3–5 business days

    •    Express Shipping: 1–2 business days

    •    All domestic orders are shipped via UPS or USPS.

International Shipping

    •    International orders are shipped via FedEx or DHL.

    •    Delivery times range from 3–14 business days, depending on the shipping rate selected at checkout.

    •    International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Shipping Delays & Carrier Responsibility

    •    Legacy Links Hair is not responsible for shipping delays caused by weather conditions, natural disasters, carrier delays, or other circumstances beyond our control.

    •    Once a package has been marked as delivered, responsibility transfers to the carrier. If you did not receive your package despite delivery confirmation, you must contact UPS or USPS directly to file a claim.

Incorrect Address Disclaimer

    •    Please ensure all shipping information is accurate at checkout.

    •    Legacy Links Hair is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns & Exchanges

Due to the nature of our products and for hygiene reasons, all sales are final.

No Refunds or Exchanges

    •    Legacy Links Hair does not offer refunds or exchanges.

Store Credit Eligibility

    •    Store credit may be issued only if an item is returned and meets all of the following conditions:

    •    The item is unopened

    •    The item is unused

    •    The item is in its original condition, exactly as it was shipped

    •    Any item that has been opened, altered, worn, or tampered with is not eligible for store credit.

Final Sale Items

    •    All products are considered final sale once purchased.

Additional Policy Notes 

    •    Legacy Links Hair reserves the right to refuse returns that do not meet the conditions above.

    •    Store credit has no cash value and cannot be redeemed for cash.

    •    Policy terms are subject to change at any time without prior notice.